Refund Policy

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Last updated: September 9, 2026

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At Termas Inc. (“Termas Designs,” “we,” “us,” or “our”), we want clients to feel confident when purchasing our design services.

This Refund Policy explains when refunds may be requested while also protecting the time and creative work invested into each project.

By purchasing a package, accepting a custom offer, or otherwise engaging Termas Designs, you agree to this Refund Policy.

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1. Money-Back Guarantee

Packages advertised with a 100% money-back guarantee are eligible for a full refund if the client remains unhappy with the design, provided that:

• The client has allowed Termas Designs to complete at least one revision based on their feedback
• Final project files have not yet been delivered
• The client has not accepted, used, published, distributed, or otherwise commercially used the final design
• The refund request is made before the project is considered completed

The purpose of the revision requirement is to give Termas Designs a reasonable opportunity to address the client's feedback before a refund is requested.

2. Before Design Work Begins

A client may request cancellation and a full refund before design work has begun.

Once concept development or other creative work has started, the refund conditions described in this policy apply.

3. During the Concept and Revision Stage

If the client is unhappy with the initial concept or selected direction, they should provide clear feedback and allow at least one revision attempt.

If the client remains unhappy after the revision, they may request a full refund as long as final files have not been delivered or used.

The client is not required to use every revision included in their package before requesting a refund.

However, Termas Designs must be given at least one reasonable opportunity to address the client's concerns.

4. Final Delivery

Once final project files have been delivered, the project is considered completed.

After final delivery:

• The project becomes non-refundable
• Additional changes may require an additional fee
• New concepts or requests outside the original project scope may require a separate order or custom offer

Final files may include formats such as PNG, PSD, AI, SVG, EPS, PDF, MOV, MP4, or other deliverables included in the purchased package.

A project may also be considered completed if the client has approved and begun using the final design commercially before formal delivery of the complete file package.

5. Additional Deliverables

Some packages include additional deliverables such as:

• Game icons
• Logo animations
• Social media kits
• Flat vector logo kits
• Background artwork
• Additional branding assets

Where possible, these deliverables are developed after the main logo direction has been established.

If substantial work has already been completed on additional deliverables before a refund request is made, Termas Designs reserves the right to review the circumstances of the refund request.

However, any advertised money-back guarantee will be honored according to the conditions presented at the time of purchase and applicable law.

6. Changes in Project Scope

The money-back guarantee is intended to protect clients who are genuinely dissatisfied with the work produced according to the original brief.

It does not automatically cover situations where the client:

• Changes the original project brief substantially
• Changes the game or brand name after work has begun
• Requests an entirely different creative direction after approving a concept
• Requests additional deliverables not included in the purchased package
• Provides materially different requirements after work has already been completed
• Requests work outside the original scope of the project

Major changes may require an additional fee or a new agreement.

7. Client Inactivity

Active client participation is required to complete a project.

If the client does not respond, provide required information, submit feedback, or provide necessary approvals for 40 consecutive calendar days, the project may be considered completed due to inactivity.

Once a project is closed due to inactivity:

• Work completed up to that point may be delivered as-is
• The project becomes non-refundable
• Included revisions may no longer be available
• Additional work may require a new agreement, revised delivery timeline, or additional fee

8. Refunds Are Not Available When

Except where required by applicable law, refunds will not be issued when:

• Final files have already been delivered
• The final design has been approved and commercially used
• The client fails to allow at least one reasonable revision attempt
• The project has been closed after 40 consecutive calendar days of client inactivity
• The refund request results from requirements substantially different from the original agreed scope
• The client violates the Terms of Service
• Fraudulent activity, abuse, or payment manipulation is involved

9. Technical Issues

If delivered files are corrupted, missing, or provided in an incorrect format that was included in the purchased package, Termas Designs will first attempt to correct or replace the affected files.

A technical issue that can reasonably be corrected does not automatically require a refund.

If Termas Designs is unable to provide a deliverable that was specifically included in the purchased package, an appropriate refund or partial refund may be considered for the affected portion of the service.

10. Chargebacks and Payment Disputes

Clients should contact Termas Designs before initiating a chargeback or payment dispute.

We will make reasonable efforts to resolve legitimate concerns directly.

If a chargeback is initiated:

• Active work may be immediately paused
• Undelivered files may be withheld
• Termas Designs may provide project records, communications, approvals, delivery records, and payment information to the payment processor
• Further services may be refused in cases involving fraudulent or abusive disputes

11. How Refunds Are Processed

Approved refunds will generally be issued to the original payment method used for the purchase.

Processing times depend on the payment provider and financial institution and are outside the control of Termas Designs.

Termas Designs is not responsible for:

• Bank processing times
• Currency conversion differences
• Foreign exchange fluctuations
• Bank fees
• Payment processor fees that are not returned by the provider

To request a refund, the client should provide:

• Their name
• Company or game name, where applicable
• The email address associated with the order
• A brief explanation of the issue

12. Our Commitment

Our goal is to create a final design that the client is genuinely happy and confident to use.

Before processing a refund, we may offer revisions, adjustments, or another reasonable solution when appropriate.

However, when a project qualifies for the advertised money-back guarantee under this policy, Termas Designs will honor that guarantee.

13. Contact

Refund requests or questions regarding this policy can be sent to:

Termas Inc.
Canada
Email: etiennegp@termasdesigns.com

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